Keep Track of Referrals
Measuring effectiveness of referrals
To understand whether the services you are linking to are actually being accessed with success by young people who seek help or assistance, it is important to monitor these referrals where possible.
| › Track referrals & outcomes where possible: Has your referral strategy achieved the intended results? Have youth found the necessary support? For example, measure the clicks on referral links, create baselines and monitor › Build relationships with other key organisations: This can help you assess what the need is for referrals, explore opportunities for cross-referrals and gain insights on the results of current referrals. For example, it could be including a question in the registration form of the service provider, asking whether this person is referred from your digital platform. › Gather data on (experience of) actual referrals through individual in-depth interviews with users who were referred to a service provider or surveys among users. › Monitor feedback you receive from youth and stay informed on the developments of key organisations you-want to- refer (be aware of any changes in organisations or context factors that can affect your referrals) |